Privacy Policy

The Privacy Policy is part of the General Terms and Conditions governing this website.

Who is responsible for processing your data?

• ITAR WORLD INVESTMENT, S.L.
• Tax ID: B76175470
• Avenida de Ansite, nº3
• 35011, Las Palmas de Gran Canaria
• Phone: +34 608 526 288
• Email: reservas@bristolsunsetbeach.com
• Data Protection Officer: dpo@livvohotels.com

You may contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you are registered and access your account or profile, you will be informed of the changes.

If you belong to any of the following groups, see the expandable information:

• WEB OR EMAIL CONTACTS

  • What data do we collect through the website?

    We may process your IP, operating system, or browser used, and even the duration of your visit, anonymously.

    If you provide data in the contact form, you will identify yourself to allow us to contact you if necessary.

    For what purposes will we process your personal data?

    • Respond to your inquiries, requests, or petitions.
    • Manage the requested service, respond to your request, or process your petition.
    • Provide information electronically about your request.
    • Provide commercial or event information electronically, provided you have given express authorization.
    • Analyze and improve the website, products, and services. Improve our business strategy.

    What is the legal basis for processing your data?

    The acceptance and consent of the data subject, given through a voluntary action such as completing a form and clicking the submit button, implies that you have been informed and have explicitly consented to the attached clause or acceptance of the privacy policy. All our forms have a * symbol for mandatory fields. If you do not provide these fields or do not check the privacy policy acceptance box, submission will not be allowed.

    How long will we keep your personal data?

    Until the revocation of the consent given.

  GUESTS

  • For what purposes will we process your personal data?

    Your data will be processed to manage your reservation, your stay at the hotel, and ensure payment of expenses related to your stay.

    Your data will be communicated to Law Enforcement authorities in compliance with current legislation, as well as to travel agencies or operators involved.

    Data will be retained for at least 6 years in compliance with tax, commercial, consumer, and traveler registry regulations.

    What is the legal basis for processing your data?

    The legal basis is your consent and compliance with legal obligations established by Order INT/321/2021, modifying Order INT/1922/2003, and Royal Decree 933/2021, regarding documentation and reporting obligations for lodging and vehicle rental activities.

  CLIENTS

  • For what purposes will we process your personal data?

    • Preparation and tracking of quotations through communication between parties.
    • Electronic information related to your request.
    • Commercial or event information electronically, with express authorization.
    • Manage administrative, communication, and logistics services provided by the Controller.
    • Billing and declaration of applicable taxes.
    • Conduct the necessary transactions.
    • Control and collection management.
    • During card payment, the bank responsible for the virtual POS will collect data: connection type, date/time, IP, device info, email, phone, navigation and transaction data, and data required by 3D Secure protocols, solely to detect and prevent unauthorized transactions.

    What is the legal basis for processing your data?

    During the duration of the relationship between the parties and for the applicable limitation periods.

  LIVVO PLUS LOYALTY PROGRAM

  • For what purposes will we process your personal data?

    By joining the loyalty program, we will process your data to properly manage the program, where you will benefit from:

    • Discounts on bookings and purchases.
    • Additional benefits and exclusive promotions.
    • Receive information on special sales and exclusive promotional offers.

    What is the legal basis for processing your data?

    The legal basis is your express, free, and voluntary consent, which you can revoke at any time without affecting the lawfulness of prior processing.

    How long will we keep your personal data?

    Your data will be kept until you revoke consent or request deletion of your data or object to processing.